Frequently Asked Questions

Quick Answers to Common Questions About Asovex – Updated January 11, 2026

Updated: January 11, 2026

This page covers the most common questions from associations. If you need more help, feel free to reach out via our contact page.

All information is current as of January 2026 and reflects our latest pricing, features, and policies.

General Questions

Asovex is a comprehensive association management platform designed specifically for membership-based organizations of all sizes. Our platform helps associations streamline member management, automate dues collection, facilitate communication, and run essential operations efficiently.

Asovex is perfect for:

Professional associations and trade organizations
Non-profit membership groups
Alumni associations
Clubs and community organizations
Industry associations and chambers of commerce
Any group that manages members, dues, events, or communications

Whether you're a volunteer-run organization or have a dedicated staff, Asovex provides the tools you need to grow and manage your community effectively.

Absolutely! We built Asovex with small associations in mind. Our Free plan supports up to 10 members at no cost forever, making it perfect for new or small organizations. Many small associations start with our Free plan and upgrade as they grow.

Our pricing is designed to be accessible:

Free forever: $0/month for up to 10 members
Basic plan: $9/month for up to 100 members
Standard plan: $29/month for up to 700 members
Premium plan: $59/month for unlimited members

Plus, we offer a 25% discount for non-profit organizations and custom pricing for educational and government groups. There's no setup fee, no contract required, and you can cancel anytime.

Compare all plans on our pricing page to find the best fit for your budget.

Asovex stands out for its modern interface, fair pricing, and comprehensive feature set. Unlike legacy systems that can be complex and expensive, we've designed Asovex to be intuitive while still powerful enough for growing associations.

Key advantages:

Transparent, scalable pricing: No hidden fees or surprise charges
Modern, user-friendly interface: Easy for volunteers and staff to use
Built-in AI assistant: Helps with member communication and insights
All-in-one platform: Members, dues, events, emails, and documents in one place
Excellent mobile experience: Works perfectly on phones and tablets
7-day money-back guarantee: Risk-free trial of our paid plans

We focus on making association management simple, efficient, and affordable so you can focus on serving your members rather than wrestling with software.

Yes! Many of our customers manage multiple associations or chapters within a single Asovex account. Our platform supports:

Multi-chapter management: Separate member lists, dues structures, and communications for each chapter
Hierarchical permissions: Control what each chapter administrator can access and modify
Consolidated reporting: View combined analytics across all chapters or drill down into individual chapter data
Shared resources: Common document libraries, email templates, and event templates across chapters

For larger federations or associations with many chapters, we offer custom enterprise plans. Contact our sales team to discuss your specific multi-chapter needs.

Pricing & Plans

As of January 11, 2026, Asovex offers four simple, transparent pricing tiers:

Free Forever

Free Plan

$0/month

Forever free for up to 10 members

Up to 10 members
Basic member management
Email announcements (100/month)
Document storage (500MB)
Community support

Basic Plan

$9/month

$86/year ($7.17/month - save 20%)

Up to 100 members
Automated dues collection
Event management
Member portal
Standard support

Recommended

Standard Plan

$29/month

$278/year ($23.17/month - save 20%)

Up to 700 members
Advanced analytics
Custom branding
Online elections
Priority support

Premium

Premium Plan

$59/month

$566/year ($47.17/month - save 20%)

Unlimited members
AI Assistant Pro
Advanced automations
API access
Dedicated account manager

All paid plans include a 7-day money-back guarantee. View full feature comparisons on our pricing page.

The Free plan is designed to help small or new associations get started without any financial commitment. Here's what's included:

Up to 10 active members
Basic member database with profile management
100 announcement emails per month (to your members)
Document storage: 500MB total
Basic member directory (searchable by members)
Community forum support (no phone or chat)
Standard security and data protection

What's not included in Free: Automated dues collection, event management with registration, online elections, custom branding, advanced analytics, API access, or priority support.

The Free plan is perfect for associations just starting out or with very small membership bases. You can upgrade to a paid plan anytime to unlock more features and higher limits.

We make it easy to handle growth! Here's what happens if you approach or exceed your member limit:

Warning notifications: We'll send you an email alert when you reach 80% and 95% of your member limit.
Grace period: If you exceed your limit, you'll have a 14-day grace period to either upgrade your plan or archive inactive members.
Temporary blocking: After the grace period, you won't be able to add new members until you either upgrade or reduce your member count.
Existing members unaffected: Current members retain full access during this time.

Pro tip: You can archive inactive members (like those whose membership has lapsed) to stay within your limit. Archived members don't count toward your total, and you can restore them anytime.

Upgrading is simple and takes effect immediately. You'll only pay the prorated difference for the remainder of your billing cycle.

Yes, we offer special pricing for qualifying organizations!

25% discount for non-profit organizations
Registered 501(c)(3) and similar non-profits worldwide receive a 25% discount on any paid plan. Just verify your non-profit status during signup, and the discount will be applied automatically.

Custom pricing for educational and government groups
Schools, universities, and government agencies qualify for custom pricing based on your specific needs. This includes:

Educational institutions managing student/alumni associations
Government agencies overseeing professional associations
Public sector membership organizations

Volume discounts for large associations
Associations with over 5,000 members may qualify for additional volume discounts. Contact our sales team to discuss your organization's specific needs.

All discounts apply to both monthly and annual billing. Documentation may be required to verify eligibility.

Yes! All paid Asovex plans come with a 7-day money-back guarantee.

If you're not completely satisfied with your paid plan, you can request a full refund within 7 days of your initial purchase. No questions asked.

How it works:

Sign up for any paid plan (Basic, Standard, or Premium)
If within 7 days you decide Asovex isn't right for you, contact our support team
We'll process your refund within 3-5 business days
Your account will revert to the Free plan (if you wish to keep using it)

Important notes:

The guarantee applies only to your first purchase of each plan type
Refunds are for the subscription fee only (transaction fees may not be refundable)
Annual plans refunded within 7 days receive full refunds
After 7 days, you can still cancel anytime, but refunds are prorated based on unused time

We're confident you'll love Asovex, but we want you to feel completely secure in trying our paid features.

Absolutely! You can upgrade, downgrade, or change your billing cycle at any time.

Upgrading: Takes effect immediately. You'll be charged a prorated amount for the remainder of your billing cycle, then the new rate applies at your next billing date.

Downgrading: Takes effect at the end of your current billing cycle. You continue to have access to your current plan's features until then.

Switching between monthly and annual billing: You can switch at any time. When switching to annual billing, we'll calculate the prorated annual amount based on time remaining in your monthly cycle.

Important considerations when downgrading:

If you downgrade to a plan with lower member limits, ensure you're below the new limit
Some features may become unavailable (like advanced analytics or API access)
We'll notify you of any changes before confirming the downgrade

All plan changes can be made from your account settings. No phone call or support ticket required!

We accept all major payment methods for your convenience:

Credit/Debit Cards:
• Visa
• Mastercard
• American Express
• Discover
• Most other major card networks

Digital Wallets:
• Apple Pay
• Google Pay
• PayPal

Bank Transfers & Invoicing:
For annual plans over $1,000 or enterprise customers, we can also invoice you directly via bank transfer (ACH) or wire transfer. This option requires manual approval and may have different terms.

Security: All payments are processed securely through PCI-compliant payment processors. We never store your full credit card details on our servers.

International Payments: We accept payments from most countries and handle currency conversion automatically. Some payment methods may not be available in all regions.

Need a different payment method? Contact our sales team to discuss options.

Getting Started

Signing up for Asovex is quick and easy! Here's how:

Option 1: Free Account (No Credit Card Required)

Visit Asovex.com
Click "Get Started Free" or "Try for Free"
Enter your name, email, and create a password
Provide your association's name and basic details
Verify your email address
Start using Asovex immediately!

Option 2: Start with a Paid Plan

Visit our pricing page
Click "Get Started" on your chosen plan
Complete the signup form with your details
Enter your payment information (covered by 7-day money-back guarantee)
Verify your email address
Access all features immediately

What you'll need:

A valid email address
Your association's name and contact information
(For paid plans) A credit card or other payment method

Signup takes about 2 minutes. You can start adding members and exploring features right away!

Yes, you can absolutely be up and running today! Most associations are fully operational within 1-2 hours of signing up.

Immediate (0-15 minutes after signup):

Access your dashboard
Add your first members manually
Send your first announcement email
Explore basic features and settings

First Hour:

Customize your association settings
Set up membership tiers and dues (paid plans)
Import existing member data (if you have a spreadsheet)
Configure basic email templates

First Day:

Complete member import (if large list)
Set up automated dues reminders (paid plans)
Create your first event with registration
Customize your member portal branding
Invite members to access their accounts

Pro Tips for Faster Setup:

Have your member list ready in Excel or CSV format
Decide on your membership tiers and dues amounts beforehand
Use our setup wizard that guides you through essential steps
Check out our "How It Works" guide for best practices

Even if you're not tech-savvy, our intuitive interface and helpful tooltips make setup straightforward. And our support team is always here to help if you get stuck!

Yes, importing your existing member data is easy! We support imports from multiple sources:

Spreadsheet Import (Recommended):
• Export your current member list to CSV or Excel format
• Use our import wizard to map your columns to Asovex fields
• Preview the import to catch any errors
• Import with one click
Supported fields: Name, email, phone, address, membership status, join date, dues paid, and custom fields.

Direct Integrations:
We offer direct import from popular platforms:
• Mailchimp
• Constant Contact
• Wild Apricot
• Memberful
• MemberPress
Note: Some integrations require Standard plan or higher.

API Import:
For advanced users or large datasets, use our REST API to import members programmatically. Available on Premium plans.

Manual Entry:
For small lists (under 50 members), you can also add members manually through our simple web interface.

Import Tips:

Clean your data before importing (remove duplicates, fix formatting)
Start with a test import of 5-10 members
Use our import templates for perfect formatting
Import in batches if you have thousands of members

Need help with your import? Our support team can guide you through the process!

No contracts! You can cancel anytime. Asovex operates on a month-to-month or annual basis with no long-term commitments.

Monthly Plans: Cancel anytime, and your subscription will remain active until the end of your current billing period. No early termination fees.

Annual Plans: Cancel anytime and receive a prorated refund for the unused portion of your annual subscription. For example, if you cancel after 4 months on an annual plan, you'll receive a refund for the remaining 8 months.

How to Cancel:

Go to your Account Settings
Click "Billing & Subscription"
Select "Cancel Subscription"
Choose your cancellation reason (optional)
Confirm cancellation

What happens after cancellation:

Paid plans: You keep access until the end of your paid period
After cancellation: Your account downgrades to the Free plan automatically
Your data is preserved for 90 days in case you want to reactivate
After 90 days, we may permanently delete your data (with prior notice)

Before you cancel: Consider downgrading to a lower plan or the Free plan instead of full cancellation. This keeps your data intact and makes it easy to upgrade again later.

We're confident you'll love Asovex, but we believe you should have the freedom to leave if it's not meeting your needs.

Features & Usage

Asovex makes dues management completely automatic! Here's how it works:

1. Set Up Your Dues Structure:
• Create membership tiers (Individual, Family, Student, Lifetime, etc.)
• Set dues amounts and billing cycles (monthly, quarterly, annually)
• Configure grace periods and late fees (optional)
• Set up prorated dues for mid-cycle joins

2. Assign Members to Tiers:
• Manually assign members to tiers
• Or set rules for automatic tier assignment based on member attributes

3. Automated Billing:
• Members receive automated invoice emails before their due date
• Secure online payment via credit card or bank transfer
• Automatic receipt generation and delivery
• Failed payment retry logic with configurable attempts

4. Tracking & Reporting:
• Real-time dashboard showing collected vs. outstanding dues
• Automated reminders for overdue payments
• One-click reports for treasurer or board meetings
• Tax-ready financial reporting

5. Member Self-Service:
• Members can view their dues status anytime
• Update payment methods securely
• Download payment history and receipts
• Handle dues renewals online

Supported Payment Processors: Stripe, PayPal, Authorize.net (with additional setup)

Automated dues collection is available on all paid plans (Basic, Standard, Premium).

Yes! Asovex includes a powerful online voting system perfect for board elections, bylaws changes, award nominations, and member surveys. Available on Standard and Premium plans.

Key Election Features:

Flexible Election Types:
• Single-choice elections (choose one candidate)
• Multi-choice elections (select multiple options)
• Ranked-choice voting (preferential voting)
• Yes/No/Abstain votes
• Anonymous surveys and polls

Security & Integrity:
• One vote per member (verified by login)
• Anonymous voting (admin can't see individual votes)
• Tamper-proof audit logs
• Time-limited voting windows
• Voter eligibility rules based on membership status

Election Management:

Setup: Create election, set dates, add candidates/options
Voter Roll: Automatically generate eligible voter list
Notification: Email voters with voting instructions
Voting Period: Members vote through secure member portal
Results: Automatic tallying with detailed reports
Announcement: Share results with members (if desired)

Real-World Examples:
• Annual board member elections
• Bylaws amendments ratification
• Award recipient selection
• Conference location voting
• Membership fee increase approval

Pro Tips:

Run a test election with staff before the real election
Send multiple reminder emails during voting period
Use our election templates for professional-looking ballots
Consider allowing proxy voting for members who can't vote online

Online elections typically see 2-3x higher participation than paper ballots or in-person voting!

Asovex AI Assistant is like having an extra staff member! Available on Premium plans (with limited features on Standard), our AI helps you work smarter, not harder.

AI-Powered Communication:

Smart Email Drafting: "Write a welcoming email to new members that mentions our upcoming conference"
Personalization at Scale: Automatically personalize bulk emails with member-specific details
Response Suggestions: Get AI-suggested replies to member inquiries
Newsletter Content: Generate engaging newsletter content based on your association's activities

Member Insights & Engagement:

At-Risk Member Detection: Identify members likely to not renew based on engagement patterns
Personalized Outreach: Suggest specific members to contact for committee roles
Sentiment Analysis: Understand member satisfaction from feedback and communications
Engagement Scoring: Automatically score member engagement to identify your most active supporters

Operational Efficiency:

Document Generation: "Create meeting minutes from these bullet points" or "Draft a committee charter"
Data Analysis: "Show me trends in member retention over the past 3 years"
Process Automation: "Set up a workflow that automatically adds event attendees to our follow-up email sequence"
Answer Questions: "What percentage of our members attended events last quarter?"

Event Planning Assistance:

Agenda Creation: "Create a conference agenda with sessions on leadership, technology, and networking"
Attendance Predictions: Forecast event attendance based on historical data
Session Recommendations: Suggest session topics based on member interests

Privacy & Control: All AI processing happens within our secure environment. You control what data the AI can access, and we never use your data to train public AI models.

The AI Assistant learns your association's tone and style over time, becoming more helpful the more you use it!

Yes! Asovex offers extensive customization options to make your member portal feel like a natural extension of your association's brand.

Brand Customization (Standard & Premium Plans)

Available Customizations:

Logo & Colors: Upload your logo and set primary/secondary brand colors
Custom Domain: Use your own domain (members.yourassociation.org)
Font Selection: Choose from our font library or use custom web fonts
Layout Options: Customize portal layout and navigation structure
Custom Pages: Add branded pages with your content and styling
Email Templates: Customize all email communications with your branding

Member Experience Customization:

Personalized Dashboards: Different views for members, board members, and administrators
Custom Forms: Create branded forms for applications, surveys, and registrations
Resource Library: Branded document and resource center for members
Event Pages: Custom event pages that match your association's look and feel
Member Directory: Control what information is visible and how it's displayed

Mobile Experience: All customizations automatically apply to our mobile-responsive design, ensuring a consistent brand experience on phones, tablets, and desktops.

For advanced customization needs (Premium plan only), we offer CSS/HTML access for complete design control.

Security & Privacy

Security is our top priority. We protect your data with enterprise-grade security measures:

Encryption

All data encrypted in transit and at rest

Access Controls

Role-based permissions and 2FA

Compliance

SOC 2, GDPR, CCPA compliant

Infrastructure Security:

SOC 2 Type II Certified: Our systems undergo regular independent security audits
Enterprise-Grade Hosting: Data stored in ISO 27001 certified data centers
Network Security: Advanced firewalls, DDoS protection, and intrusion detection
Regular Security Testing: Third-party penetration tests and vulnerability scans

Data Protection:

Encryption at Rest & In Transit: All data encrypted with AES-256
Secure Backups: Automated daily backups with 30-day retention
Payment Security: PCI DSS compliant payment processing (we never store credit card numbers)
Access Controls: Role-based permissions with fine-grained access control

Operational Security:

Employee Training: All staff undergo security and privacy training
Least Privilege Access: Employees only access data necessary for their role
Security Monitoring: 24/7 monitoring for suspicious activity
Incident Response Plan: Documented procedures for security incidents

For detailed security information, request our Security Overview document from our support team.

Yes, Asovex is fully compliant with major privacy regulations worldwide, including GDPR (EU), CCPA/CPRA (California), PIPEDA (Canada), and other global privacy laws.

Privacy Tools Built Into Asovex

We provide associations with everything needed for compliance:

Consent Management: Track and manage member consent for communications and data processing
Privacy Center: Dedicated portal where members can manage their privacy preferences
Automated Compliance Workflows: Streamlined processes for handling data subject requests
Audit Trails: Complete logs of all privacy-related actions and consents
Data Processing Agreement (DPA): Standard DPA included in Terms of Service

Our Compliance Framework:

Data Processing Agreement (DPA):
We offer a standard DPA that outlines our obligations as a data processor under GDPR and similar laws. This is automatically part of our Terms of Service for all customers.

Privacy by Design:
• Data minimization (we only collect what's necessary)
• Purpose limitation (clear reasons for data collection)
• Storage limitation (data retained only as long as needed)
• Default privacy settings (most restrictive by default)

International Data Transfers:
We use Standard Contractual Clauses (SCCs) and other approved mechanisms for international data transfers where needed.

We regularly update our practices as regulations evolve. For specific compliance questions, consult with your legal counsel or contact our privacy team.

Support & Help

We offer multiple support channels to ensure you get the help you need, when you need it. Our support philosophy is "help when you need it, autonomy when you don't."

Knowledge Base

Comprehensive guides, tutorials, and how-to articles available 24/7

Browse Help Center →

Email Support

Direct email support with detailed responses

help@asovex.com

Live Chat

Real-time chat support for Standard & Premium plans

Standard & Premium only

Emergency Support: For critical issues preventing all users from accessing the system, we have 24/7 emergency support for all paid plans.

Visit our contact page for all support options and response time details.

Support levels vary by plan to match the needs of different association sizes and complexities.

Free Plan Support

Included Support:

Self-service knowledge base access
Community forum participation
Email support for account issues
System status notifications

Response Time: 3-5 business days for email support

Basic Plan Support ($9/month)

Included Support:

Everything in Free, plus:
Priority email support
24-hour response guarantee
Setup assistance
Basic troubleshooting

Response Time: 24 business hours

Standard Plan Support ($29/month)

Included Support:

Everything in Basic, plus:
Live chat support (business hours)
12-hour email response guarantee
Data migration assistance
Quarterly training webinars
Advanced troubleshooting

Response Time: 12 business hours email, real-time chat

Premium Plan Support ($59/month)

Included Support:

Everything in Standard, plus:
Dedicated account manager
Phone support during business hours
4-hour email response guarantee
Strategic planning sessions (quarterly)
Custom training for your team
Early access to new features

Response Time: 4 hours for email, real-time phone/chat

All support includes regular platform updates, security patches, and maintenance notifications in advance.

Yes! We offer multiple training options to ensure your team can use Asovex effectively:

Self-Paced Training (All Plans):

Video Tutorial Library: Step-by-step guides for every feature
Interactive Product Tours: Learn by doing within the app
Best Practice Guides: Association management strategies
Template Library: Ready-to-use email, document, and event templates

Scheduled Webinars (Standard & Premium Plans):

Weekly "Getting Started" Webinars: Perfect for new administrators
Monthly Advanced Features Sessions: Deep dives into specific features
Quarterly New Feature Demos: See what's new in Asovex
Special Topic Sessions: Dues management, event planning, member engagement strategies

Custom Team Training (Premium Plan):

Personalized Training Sessions: Tailored to your association's workflow
Role-Specific Training: Different training for board members, staff, and volunteers
Ongoing Coaching: Regular check-ins to ensure success
Training Materials: Custom cheat sheets and procedure documents

All training is included in your plan at no extra cost. Premium plan customers work with their account manager to create a custom training plan.

Still Have Questions?

We're here to help you succeed with your association. Get personalized assistance from our team of association management experts.

Contact Support View Pricing See All Features